Terms & Conditions

By accessing and using the Spa Store website, you agree to follow these Terms & Conditions. These terms apply to all customers purchasing products through our website across UAE and GCC countries.

Customers are responsible for providing accurate information while placing orders, creating accounts, and communicating with our support team.

Customers may place orders through our website by selecting available products and completing the checkout process.

All orders are subject to product availability, payment confirmation, and delivery location verification.

Spa Store makes every effort to provide accurate product descriptions, images, specifications, and pricing information.

Prices may change without prior notice due to market conditions, supplier updates, or promotional offers. The price displayed at checkout will be considered the final order amount.

Customers agree to provide valid payment information when completing purchases through available payment methods.

Orders will only be processed after successful payment confirmation or approval of the selected payment method.

Spa Store provides delivery services across UAE and selected GCC countries according to our Shipping Policy.

Delivery timelines may vary depending on product availability, destination, courier schedules, and unforeseen circumstances.

Remote locations or areas outside standard delivery zones may require additional delivery charges.

Customers may request a return within 7 calendar days from the date of receiving the product.

Returned items must be unused, in original condition, with original packaging and proof of purchase.

Approved refunds will be processed to the original payment method after product inspection.

Customers are responsible for maintaining accurate account information and keeping their account details secure.

Customers must not misuse the website, attempt unauthorized access, or use the platform for unlawful activities.

Spa Store is not responsible for delays caused by circumstances beyond our control, including courier delays, weather conditions, customs procedures, or other external factors.

Our responsibility is limited to providing products and services according to the information provided on our website and applicable policies.