Returns & Refund Policy

Return Eligibility

Customers may request a return within 7 calendar days from the date of receiving the order. To be eligible for a return, products must be unused, unopened, and in the same condition as received.

• • Product must be in original packaging.
• • All accessories, manuals, and included items must be returned.
• • Original invoice or proof of purchase may be required.

Damaged or Incorrect Items

If you receive a damaged product or an incorrect item, please contact our customer support team as soon as possible after delivery.

Please provide order details and supporting photos if required. Our team will review the request and arrange a suitable solution.

Refund Process

Once returned products are received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed to the original payment method. Refund processing time may vary depending on the payment provider or bank policies.

Exchange Policy

Product exchanges may be available for eligible items depending on stock availability and product condition. Please contact our support team for assistance.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect due to an error from Spa Store.

Original shipping charges are non-refundable unless required due to an incorrect or defective delivery.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or usage reasons. These items will be clearly communicated where applicable.